FAQ's

Before your Arrival

The day before your arrival you will receive an email containing details about your forthcoming stay. This will include a keycode to access your lodge and details about access to the Wi-Fi. Please do not arrive before 4pm.

When you Arrive

When you arrive at Ford Farm Lodges, there is a site plan at the entrance to the site. Please not your lodge number and where it is located.

Induction Hob

The hob in the lodge is Induction. This is initially locked for safety reasons. In order to use the hob, please press and hold the key symbol for approx 10 seconds until the key disappears. Then press the On/Off button. The hob remains off until a pan is placed on the selected area/ring. This will cause the induction hob to heat the pan. When the pan is removed the hob turns off.

Towels

All towels are provided. This includes bath towels, hand towels and a bath mat. There is also a supply of hand wash, shampoo, conditioner, body wash and body lotion.

Heating

The heating will cut out at 22DegC. The radiators may be cold but the ambient temperature may be high enough for the thermostat not to activate the heating. If extra heat is required the log burner or electric fire is available.

Log Burner

If you are in a lodge with a log burner then please make sure that the vents are open when you light the fire to allow air to circulate. More logs are available for an additional charge – please contact Sharon.

Dogs

Dogs must not be left in the lodge unattended at any time. A towel is provided for wiping muddy paws. Dogs must be kept on a lead at all times in the park, and please clean any dog waste up. Any damages caused by your pet to furniture, fixtures and fittings will result in a surcharge. Please keep dogs off sofas, chairs and beds.

Recycling

Baskets for glass, paper, cardboard, washed plastic, and aluminium cans are provided on the veranda. Once full please empty into the main bin by the park entrance.

Smoking

Smoking is not permitted in our lodges. You can of course smoke on the veranda however please ensure all smoking material is extinguished before disposal.

EV Charging Points

We kindly ask that guest don’t charge their cars at the park from the lodges. We are in the process of installing our own charging facilities, however the nearest charging point is Pod Point which is 3 mins drive away at 6 Chapel Lane, Gorsley, HR9 7SE. There are also various charging points in Ross on Wye and Gloucester.

Shops

The local town of Newent has two Co-Op supermarkets, and a Cost Cutters. Also, There are two good quality butchers and a green grocer supplying seasonal vegetables and other small shops. Ross-on-Wye has a large Morrisons supermarket with a petrol filling station, and an Aldi supermarket.

All the information listed above is contained in the under booking conditions. Please note that we are not responsible for any matter of which you were aware and which you did not bring to our attention during your break. If you have any concerns please inform us and we will do our best to assist you.

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